Frequently Asked Questions
Where are you located?
Florida, United States.
Did you receive my order?
If you received a confirmation email from us, your order was successfully placed and received in our system.
When will my order be completed?
Your confirmation email includes an estimated delivery date. This same date was also shown at checkout before your order was placed.
While we always try to get orders delivered ahead of the provided dates, that isn't always possible. Please keep in mind that we're a small, family-owned and operated business with many orders at any given time.
Can you provide additional tracking details than what USPS/UPS show me?
Unfortunately, we have the exact same tracking access that customers have and aren't able to provide any additional details.
Are you an MLM (multi-level marketing) company?
No. We're a family-operated small business that was created from scratch. Everything we do is handled by a few individuals.
Why do my video orders take longer than non-video orders?
There's usually a waiting period for video scoops because other video orders are already in line ahead of those placed on a given day. Videos also take extra time to create, edit, and publish, which makes the process longer.
Do you offer international shipping?
Yes. International orders, including those to the European Union, may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges aren't included in the product price or shipping cost and are the responsibility of the customer.
Some items may be restricted or regulated in certain countries, including electronics with rechargeable batteries and certain cosmetic products. If an item in your order can't be shipped internationally, we'll substitute it with a comparable item of equal or greater value.
Customs processing times and fees vary by country. We can't guarantee delivery times for international orders.
